Complaint letters - vocabulary and collocations

Dear Ms Smith

Faulty Ipsum C101x Colour printer

On 21 January 2010 I an Ipsum C101x colour printer for $99.95 from your King's Road branch. I have [?] a copy of my [?] for your .

When I returned home and unpacked the Ipsum C101x, I that the printer was unable to load paper and therefore I could not print anything. I returned to the King's Road branch and the sales assistant (Oliver O'Grady ) told me that you no longer [?] the Ipsum C101x, but for an additional $19.90 I could upgrade to the Ipsum C200.

I [?] to the sales assistant that I didn’t want the extra expense of upgrading to the Ipsum C200 and would [?] to get a [?] for the faulty unit I had purchased. He told me that it was not company to give [?].

I believe that it is my rights to a refund for a [?] product and I would like to return the appliance to your King's road branch for a [?] refund of the purchase price. Please contact me the next two weeks to arrange a convenient time for me to return the appliance and collect my refund.

I can be [?] at home on the phone number above or at 2461 8032 [?] business hours. I look to from you if you wish to [?] this further.

Yours [?]