Complaint - general language

20 minutes

groups: 2-4

Twelve cards, each with a sentence expressing a complaint at a restaurant - e.g This soup is cold. Students have to mime and guess the complaints.

Pair work. Two role cards plus revision of negative adjectives

Real Listening & Speaking Three

Unit 3 I'm looking for a flat Page 21
Tenants phone a property agent about problems in their flats

Unit 4 I'd like a refund, please Pages 22 - 23
Returning unsatisfactory items to a shop

10 One of those days Page 10
One of those days Picture cue cards for complaints and requests

10 One of those days Page 10
Picture card cues for shop, restaurant, hotel etc complaints and requests.